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28 days to exchange, be refunded or choose a credit Note.

Returns are free for United Kingdom, Belgium, Germany and France*

The model or color you have chosen does not flatter your complexion?

The ordered size is not quite suited to your figure?

Do not worry, ÔDABAÏA is listening to you and explains how to proceed to an exchange, a credit note or a refund.

 

You do not know how to sublimate your body shape?

You hesitate between printed models or solid colors?

Whether your body shape is athletic or voluptuous, ÔDABAÏA is listening to every woman and showcases her subltle assets. Do not hesitate to contact our team of stylists who will guide you and advise to make the right choices during your purchases or for your exchange request: Hello@odabaia.com

 

Our conditions !

You have a period of 28 days from the date of receipt of your order to make an exchange, get a credit note or ask for a refund (carrier's stamps as proof).

3 choices available to you

Choice n° 1: ÔDABAÏA guides you to proceed with the exchange

If you wish to exchange ... You have a period of 28 days

For any size or color mistakes, ... ÔDABAÏA is committed to sublimate you by our multiple collections. You can ask to for an exchange of the item you originally ordered with a more suitable model.

Kindly contact our customer service by email from Monday to Sunday from 09:00 a.m. to 10:00 p.m. in the following address: hello@odabaia.com. We answer within a day!

By indicating your details, your order number, the reference of your article, and the reasons for the return, as well as the new product (s) wished (s) for your exchange.

For France, our advisors will send you a label from the carrier for a free shipping to stick on your package and deposit in your post office or relay Colissimo but also in your mailbox within 7 days.

For other countries,

Returns are free of charge for Belgium, the United Kingdom and Germany*.
Ôdabaïa will reimburse you 5€ after validation of your return.

Please return the item to the adress : 

ÔDABAÏA - Returns

C/O COTE AZUR ROUTAGE
5191M - 1ERE AVENUE 
ZI DE CARROS
06510 CARROS

Please keep the tracking number and the proof of deposit.

Thank you for integrating the delivery note on your return and writing in it your model and size choice.

Upon receipt of your return package from ÔDABAÏA, the customer service will proceed to the sending of your new order within 24 hours, provided that the returned item is not damaged, incomplete or soiled under the Ôdabaïa’ terms and conditions.

It takes about 10 days from the time you deposit your return package to the delivery of your new order.

PLEASE KEEP IN MIND :

- The exchange is valid on a product of the same price. If you choose a more expensive model than the one originally ordered, ÔDABAÏA will charge you with the difference. If, however, you opt for a cheaper model, ÔDABAÏA will offer you a credit note on your next order.

- The exchange does not imply in any case the reservation of an article.

- If at the time of receipt of the return package, the item requested in exchange is no longer available in stock, it cannot be claimed. ÔDABAÏA will offer you another item, a credit note or a refund.

Choice n° 2: ÔDABAÏA guides you to get a credit note

You wish to have a credit note ... You have a period of 28 days as well!

Do you prefer to return the model you ordered and choose another model in the coming days? ÔDABAÏA offers you a credit note with the same amount of your initial order. Take your time, you have a year to order a model that will suit you more in our website!

Kindly contact our customer service by email from Monday to Sunday from 09:00 a.m. to 10:00 p.m. in the following address: hello@odabaia.com.

By indicating your details, your order number, the reference of your article, and the reasons for the return, as well as the new product (s) wished (s) for the return.

For France, our advisors will send you a label from the carrier for a free shipping to stick on your package and deposit in your post office or relay Colissimo but also in your mailbox within 7 days.

For other countries,

Returns are free of charge for Belgium, the United Kingdom and Germany*.
Ôdabaïa will reimburse you 5€ after validation of your return.

Please return the item to the adresse mentioned before. 

Upon receipt of your return package at ÔDABAÏA, provided that the returned item is not damaged, incomplete or soiled under the terms of Ôdabaïa, we will generate a credit note available available one year on the website. 

Choice n° 3: ÔDABAÏA guides you to get your money back

You wish to be reimbursed ... Again, you have a period of 28 days!

You finally want to return the item you ordered,

Kindly contact our customer service by email from Monday to Sunday from 09:00 a.m. to 10:00 p.m. in the following address: hello@odabaia.com.

ÔDABAÏA is committed to refunding you upon treatment of your package within 72 hours and hopes that you will soon find the model you are looking for. The refund will be made from the amount of your invoice, deduction of the price of the postal charges of the order. 

Note that as part of a refund, postal charges are not reimbursed. If you have benefited from free postage, we will deduct the cost of the selected logistics service from your refund.

It takes about 7/10 days for us to receive your package.

For France,

Our advisors will send you a label from the carrier for a free shipping to stick on your package and deposit in your post office or relay Colissimo but also in your mailbox within 7 days.

Note that if your order contains at least one item on sale or with a promotion, the return is the responsibility of the customer. Ôdabaïa will provide you with a prepaid return label and deduct from the refund a €5 package. It takes about 10 days for us to receive your package.

For other countries,

Returns are free of charge for Belgium, the United Kingdom and Germany*.
Ôdabaïa will reimburse you 5€ after validation of your return.

Please return the item to the adresse mentioned before. 

Upon treatment of your return package at ÔDABAÏA, provided that the returned item is not damaged, incomplete or soiled under the Ôdabaïa’s terms, we will proceed to the refund within 72 hours.

Note that if your order contains at least one item on sale or with a promotion, the return is the responsibility of the customer. Ôdabaïa will provide you with a prepaid return label and deduct from the refund a €5 package.

The refund will be made on the payment method you used to place your order.

In all 3 cases, allow around 10 days for us to receive you back in our offices.

ÔDABAÏA’s policy

Whatever solution you choose ...

- Incomplete, damaged or soiled items are neither refunded nor exchanged.

- Items must be tested along with your underwear.

- Returns are accepted only if the products are provided with their packaging and original label still attached, and the protective sticker that ensures the hygiene of the bottom of the swimsuit. Otherwise, no refund, exchange, credit can be required; you will remain the owner of the product, which you can have sent back to your address at your expense within 15 days.