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FREQUENTLY ASKED QUESTION
ODABAIA MAKES YOUR DREAMS COME TRUE! HOW TO ORDER?  
By clicking on the links Swimwear, Beach Wear, Accessories, Active Wear, Trends, Brands or Sales you will find our products according to their categories. If you already have a product in mind, it is also possible to search it directly on the site using the "Search" tool. Once you have chosen your favorite item, select its size and click the "Add to Cart" link. Choose as many items as you want, then check them on the "Shopping Cart" link at the top right. Once your order has been completed and verified, proceed to payment.
ARE YOU SPELLBOUND ON YOUR CHOICE? TRUST ON OUR STYLIST, JUST FOR YOU: 
Find all the tips from our stylists on our page: "Guide of the sizes and advice from our stylists". In case of doubt, do not hesitate to contact us through e-mail round the week on: hello@odabaia.com or through phone at 01.48.03.73.87 from Monday to Friday from 9:30 a.m. to 12:30 p.m. and from 01:30 p.m. to 06:30 p.m. We are committed to providing you with an answer throughout the day!
WANTED TO ENTER THE WORLD OF FASHION AND TRENDS? OPEN YOUR ÔDABAÏA ACCOUNT NOW: 
To open an Ôdabaïa account, simply click on the "account" icon at the top right, and fill in your surname, first name, postal address, telephone number and your email address. Without being an obligation, the Ôdabaïa account allows you to have quick access to the history of your orders, to take advantage of our special offers, and to be notified when a favorite item is available again.
LOST YOUR PASSWORD? DO NOT PANIC! 
Go to the login section, click on the "lost password" link. Once your email address is filled in, a link will be sent to you to change your password.
LEAVING US? HOW TO CLOSE YOUR ACCOUNT? 
To close your account, just contact our customer service to listen to you from Monday to Friday from 09.30 a.m. to 12.30 p.m. and from 01.30 p.m. to 06.30 p.m. through phone on 01.48.03.73.87 or by e-mail 7 days a week: hello@odabaia.com. Ôdabaïa is committed to answering you within 24H
IN FRANCE OR ABROAD ÔDABAÏA PROPOSES NUMEROUS MEANS OF PAYMENT: 
In order to pay for your order in France or abroad, our secure encrypted SSL platform with double security via the 3D Secure protocol allows you to pay by Visa, MasterCard or American Express credit card with ease and security. If you wish, Ôdabaïa also accepts Paypal and SEPA bank transfers. If your order is placed in France, you can also pay by credit card, Maestro or VPAY.
ARE YOU FROM BELGIUM, GERMANY OR THE NETHERLANDS? NUMEROUS MODES OF PAYMENT ARE AVAILABLE: 
Are you ordering from Belgium? In addition to payment by international credit card: Visa, MasterCards, or American Express, Ôdabaïa also allows you to pay by credit card Maestro and Ban Contact, but also by KBC Online and ING Home Pay. If you order from Germany, in addition to the payment by international bank card, Ôdabaïa also allows you to pay by SoFort and Giropay.  If your order is placed from the Netherlands, in addition to the payment by international bank card, Ôdabaïa offers you the possibility to pay by IDeal. Finally, be aware that it is possible to pay by Paypal or SEPA bank transfer from all over the world.
DO NOT CONTROL YOUR WHIMS! PAY ON 3 INSTALLMENTS WITHOUT FEES: 
Paying in 3 installments free of charge is easy: you just have to order in France for an amount over 200 Euros. Then, choose the payment by credit card: Visa, MasterCards or Debit card. The amount of your purchase (over 200 Euros) will then be divided by 3, and will be debited each month on the same date as your purchased order, with no extra charge.
THIS IS MY FIRST PURCHASE VIA PAYPAL, HOW TO DO? 
After validation of your order, if you choose to pay your order by Paypal you will be automatically redirected to the platform. Sign in if you already have a Paypal account and then validate the payment. If you do not have a Paypal account, it's not too late! Go to the platform and click on "Open Account". You will then be asked to fill in your name, surname and e-mail. Paypal will then ask you to link your account to the payment you want to use when ordering online: credit card, bank account, credit card, etc. The platform is fully secure, and allows you to pay online easily, without wasting time!
OUR CURRENCIES AND OUR PRICES: 
In Europe, payments are made automatically in Euros. For all other countries, it is possible to pay in American Dollar, Canadian Dollar, Swiss Franc or Pound Sterling. The prices indicated do not take into account the delivery costs, nor any customs fees paid by the customer.
DOES THE SECURITY OF MY BANKING INFORMATION BE GUARANTEED BY ÔDABAÏA: 
Ôdabaïa places the utmost importance on securing your payments, thanks to the SSL encryption process, but also to strengthening all the jamming and encryption processes in order to protect most sensitive data related to the means of payment. All payments by credit card are also made via the 3D Secure protocol to protect you from fraud attempts and guarantee a double security. In addition, we have chosen to secure all our pages, which are completely secure via the "Https" protocol on all URLs, ensuring that all confidential information is encrypted and cannot be read by third parties. Last but not least, Odabaïa has no access to payment data, which is processed by Ingenico Financial Solutions SA / NV, "Ingenico FS", the world leader in payment solutions.
>HOW CAN I BENEFIT FROM ÔDABAÏA’S PROMOTIONS? 
Once your articles are selected, simply go to your "Basket" in the upper right corner and then enter your promotional code in the box provided before paying your order. Before ordering, please note that our promotions are not cumulative with other discounts, can only be used once, and can be subject to a minimum purchase. Vouchers won during a contest cannot be combined with promotions, nor are they refundable or exchangeable. In the case of an exchange, an asset or a refund, your promotion will be counted. So if you get a promotion of 10 Euros on a product worth 100 Euros: the exchange, the credit or the refund will be 90 Euros.
WHEREVER YOU ARE, FOLLOW YOUR ORDER WITH ÔDABAÏA! HOW? 
>When you validate your order, you will receive a confirmation e-mail with an "TRACKING" link via our service provider allowing you to track the delivery of your package in France and internationally. You also have the option of following your order via our platform: go to "My Account", then "Status" and finally click "Order". You will then be able to track the delivery of your package in France or internationally.
TOO IMPATIENT? RECEIVE YOUR ORDER IN 24H! AND IN ADDITION THE PORT FEES ARE OFFERED! 
Our various suppliers Chronopost, Colissimo, DHL etc ... are committed to Ôdabaïa to guarantee you a delivery all over the world. Receive your order at home in 48H / 72H, in Chronopost relay points in 24H or Pickup Station instructions available 7 days a week or a delivery to your home in Chronopost or TNT in 24H! Track your package wherever you are, by the "tracking" link included in your order confirmation email or on our "My Account" section. If you order today before 02.00 p.m., it is shipped the same day! If you order after 02.00 p.m., your package will start on the next working day * * Working days from Monday to Friday excluding public holidays, orders placed on weekends are processed on Mondays. Find all our prices, delivery times and free conditions on the page "Prices and Terms of Delivery ".
YOU DID NOT RECEIVED THE GOOD SIZE, COLORS, ETC. HOW TO EXCHANGE? 
Did not receive the product (s) you expected? Let us know within 28 days: Ôdabaïa is at your disposal from Monday to Friday from 09:30 a.m. to 12:30 p.m. and from 01:30 p.m. to 06:30 p.m. by phone at 01.48.03.73.87 or through e-mail 7 days a week at: hello@odabaia.com . We will reply within a day. For an exchange, please give us your details, your order number, the reference of the ordered item (s), the reasons for the exchange and the desired new product. When exchanging kindly make sure to choose an equivalent price model. However, if the new model you wanted is more expensive, Ôdabaïa will charge you the difference. If the new product is cheaper, our advisors will then offer you a credit on your next order. Our advisors will then put at your disposal in your customer space a goods return for shipment to stick on your package. Finally, send your parcel by registered mail within 7 days of receipt of your goods return to the following address:Alpha Direct Services Normandie - ÔDABAÏA - Return Multisite Long Buisson 2 rue Roland Garros 27930 GUICHAINVILLE France. As soon as received, customer service will proceed the distribution of your new order within 24H. However, please ensure that the item sent is not damaged, dirty or incomplete. The products sent must be accompanied by their packaging, all the original labels must be attached, as well as the hygiene protection sticker on the bottom of the swimsuit. If you cannot meet these conditions, your product may be returned to you at your expense within 15 days. For more information, please refer to our "Exchange, Return and Refund".
NOT SATISFIED THIS TIME? YOU HAVE 28 DAYS TO OBTAIN A CREDIT NOTE! 
If the product received does not suit you, maybe you will be satisfied next time! Ôdabaïa gives you 28 days to benefit from a credit note. All you have to do is contact our advisors from Monday to Friday from 09.30 a.m. to 12.30 p.m. and from 01.30 p.m. to 06.30 p.m. through phone on 01.48.03.73.87 or by e-mail round the week at: hello@odabaia.com. Kindly indicate your contact details, your order number, the reference number of the item (s) and the reason for the return. Our advisors answer you within a day and create return slip in your Customer Space, for shipment return, paste on your package and deposit within 7 days in post office or transit Colissimo. Upon receipt of your return package, our advisors will provide you with a credit note, let in your Customer Area. However, please ensure that the item sent is not damaged, dirty or incomplete. The products sent must be accompanied by their original packaging; all the original labels must be attached, including the hygiene protection sticker on the bottom of the swimsuit. If you cannot meet these conditions, no refund will be done; your product can be returned to your address and at your expense within 15 days. For more information, please refer to our "Exchange, Return and Refund" page.
YOU ARE NOT SATISFIED BY A PRODUCT? HOW TO OBTAIN A REFUND? 
Our garment does not suit you? Would you rather get a refund? Do not panic you have a period of 14 days (Article L221-18 of the Consumer Code). All you have to do is contact our advisors from Monday to Friday from 09.30 a.m. to 12.30 p.m. and from 01.30 p.m. to 06.30 p.m. through phone on 01.48.03.73.87 or by e-mail round the week at: hello@odabaia.com. Kindly indicate your contact details, your order number, the reference number of the item, and the reason for the return. Our advisors answer you within a day, and create a returns slip in your Customer Space for free shipping. You will then have a period of 7 days to deposit it in post office or relay Colissimo. Upon receipt of your return package, Ôdabaïa agrees to reimburse you within 14 days by the means of payment used during your purchase. However, please ensure that the item sent is not damaged, dirty or incomplete. The products sent must be accompanied by their packaging, all the original labels must be attached, including the hygiene protection sticker on the bottom of the swimsuit. If you cannot meet these conditions, your product may be returned to you at your expense within 15 days. For more information, see our "Exchange, Return and Refund" page.
I HAVE NOT RECEIVED MY ORDER, WHAT CAN I DO? 
With the tracking numbers of your package, you can know the status of your order wherever you are. If you are unable to obtain this information or if the delivery time is exceeded then you have 30 days to declare it to our service :hello@odabaia.com. Our advisors answer you within the day, and will then carry out an investigation with the carrier concerned. As part of the delivery by Chrono Relay 24H, you have 3 days in consignment and 14 days in relay point to recover your package. Kindly, check that the delay is not exceeded, and your order has not been returned to us. If this is the case, we can return your order to you, however the shipping costs and 5 Euros management fee will be asked. Be sure to check your address, because in case of an error or if it is incomplete, the return costs will be at your expense.
ANY OTHER QUESTION? 
In case of other problems or if you do not find a suitable answer in our FAQs, please contact our customer service through phone at 01.48.03.73.87 (from Monday to Friday from 09.30 a.m. to 12.30 p.m. and from 01.30 p.m. to 06.30 p.m.) or ask us your question directly Via the contact form below. Ôdabaïa is committed to bringing you an answer in the day!